Refund and Returns Policy

Refund & Return Policy

At Night Owl Vegan, we take pride in crafting high-quality, plant-based foods made with fresh ingredients. Your satisfaction is our priority, and we strive to ensure every order meets our high standards.

Refund Policy

Due to the perishable nature of our products, we do not accept returns. However, if you experience an issue with your order, we are happy to help. Please review the following guidelines for refunds or replacements:

1. Damaged or Incorrect Orders – If your order arrives damaged or contains the wrong items, please contact us within 24 hours of delivery with a photo of the issue. We will assess the situation and offer a replacement or store credit.
2. Quality Concerns – If you receive a product that does not meet our quality standards, please reach out within 48 hours of delivery with details and a photo, and we will work to resolve the issue.
3. Missed or Delayed Deliveries – We are not responsible for carrier delays, incorrect addresses, or missed deliveries. However, if there is an issue on our end, we will make it right.

How to Request a Refund or Replacement

To report an issue, please email Info@NightOwlVegan.com or call 484-239-6477 within the timeframes listed above. Include:

• Your order number
• A description of the issue
• Photos of the product or packaging (if applicable)

We handle refund requests on a case-by-case basis and will do our best to provide a fair resolution.

Non-Refundable Situations

• Orders with incorrect shipping addresses provided by the customer
• Delayed deliveries due to carrier issues
• Failure to retrieve the package upon delivery
• Preference-based requests (e.g., taste preferences)

Thank you for supporting our plant-based business! If you have any questions, don’t hesitate to reach out. We appreciate you! 🌱💚